Customer Support Lead
Be the friendly, fast voice users meet first.
Community · remote · Remote (anywhere) · 3-6 hrs / week · Ongoing, flexible · 6 openings
Lead support: answer questions, triage bug reports and turn repeat issues into help articles and product feedback.
What you will do
- Reply to support requests quickly and kindly
- Triage bugs to the right people
- Write and maintain help articles
- Train support volunteers
- Share patterns with product
What we are looking for
- Clear, empathetic writing
- Patience and organization
- Quick learner of software
Nice to have
- Previous support or help desk experience
Perks
- A leadership title you can list on LinkedIn
- Build and lead a volunteer team from day one
- Priority consideration for any future revenue share (agreed in writing, never guaranteed)
- LinkedIn recommendation and reference letter for people who deliver
Compensation
Unpaid volunteer role. If PlanIt earns revenue in the future, contributors may be offered a share, to be agreed in writing. Nothing is guaranteed.